Welcome Founding Members!

Freddy Masterson

Hi! My name is Freddy Masterson. This is my third year working for the Miami Open as the Manager of Membership Services. Before the Miami Open, I worked a number of years with the Miami Dolphins as well as the University of Florida, where I also went to school. Our goal is to make sure you and your guests feel welcome as a part of our Founding Member family. We look forward to seeing you in March!

Quick Guide


Access Tickets, View Invoices and Make Payments

To access your digital invoice and seat location for the 2021 tournament, log into Ticketmaster’s Account Manager with your email address. You can also use Account Manager to manage your tickets and purchase special member offers.

To visit your Ticketmaster Account Manager, Click Here. If this is your first time logging in, please enter your email address and choose “Forgot Password” to generate your temporary password. Once you log in, you’ll be able to create a permanent one.


License Agreement

If you have not already, please make sure your license agreement has been signed. Only after being signed will your seats be made available in your account. Please know final payments for each tournament are due by November 1 of the previous year. For any further questions regarding your specific agreement, please contact Freddy.

Founding Member Benefits:

  • Personal or Company Name on the Founding Member Wall

– The first and last name (or business name) as indicated on your account will be included on the Founding Member Wall.

– To update the name on the account right now, please log in to Ticketmaster’s Account Manager.

  • First opportunity to participate in Hard Rock Stadium’s pre-sales for international soccer matches, concerts, and more!

– When an eligible event is announced at Hard Rock Stadium, we will send out an email with instructions on how to purchase tickets.

  • Access to Founding Member Terrace on the Miami Open Campus

– All you need to do is show your tickets to gain admission to the Founding Member Terrace. Capacity is limited and entry is available on a first come, first served basis.

  • Founding Member Newsletter

– As a new Founding Memberwith the Miami Open, you will be receiving our brand new member-exclusive newsletter: #WhatsTheMO!

In this mailing, we offer exclusive deals to our members, the latest news about the Miami Open and the surrounding tennis world, and so much more.

  • Founding Member Spotlight

– We often feature Founding Members in our #WhatsTheMO! Newsletter. If you’d like to have an opportunity to be featured, click the button below to submit your request and tell us why you decided to become a Founding Member.

Member Spotlight Request
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Black Parking:

With the purchase of your Membership, you also receive one (1) Black Reserved Parking Pass per day and one (1) Black General Parking Pass per session for every two seats in your account.

Both lots are located adjacent to the campus and also include access to our Black Lane Experience, which allows you to cut traffic while entering and leaving the tournament. We will have more details on this as we get closer to the tournament.

o Exclusive Luxury Entrance

Entering the Tennis Campus

You will have your own reserved entrance onto the tennis campus. From there, we recommend proceeding to the South Lobby of Hard Rock Stadium where you will receive your experience wristband.


Reserved Seating in Grandstand

As a Luxury Member, you have access to reserved seating in select sections on the West side of the Grandstand. All you need is your experience wristband for entry. Capacity is limited and entry is available on a first come, first served basis.

Please see notes in Entering the Tennis Campus on how to secure your wristband.

Prohibited Items

Prohibited Items & Clear Bag Policy

We want to ensure you and your guests have the most enjoyable experience possible at Hard Rock Stadium. For the safety and comfort of our guests, we ask that all luxury partners please comply with our list of prohibited items.

The Hard Rock Stadium Clear Bag Policy will apply for the Miami Open. Details on this policy can be found here.


Suite Membership Benefits

  • InviteManager

– All Suite partners receive complimentary access to InviteManager. This is available in both web and mobile app versions, and can help you with managing and distribution of your tickets, A representative from InviteManager will be in touch with you closer to the tournament to set up a training.

– If you’d like to reach them first, please contact Troy Tutt at troy@ticketmanager.com or 818-200-0327 or visit https://ticketmanager.com/ticket-management/

  • Promotional Items:

– As a suite holder, you have the option of purchasing promotional items from IMG to distribute to your guests. If you plan on using your logo on the promotional items, you must order them through IMG.

  • Custom Accent Wall (Cabana Suites Only)

– By purchasing a Cabana Suite, you have the exclusive opportunity to customize the accent wall in your suite. We’ve arranged Metro Signs as our signage provider to help you do this at our partner price.

  • Food & Beverage Orders:

– We strongly recommend placing orders at least 3 weeks prior to the tournament. All orders can be easily placed through an online portal.

– Centerplate is our catering provider, and they offer a wide array of food and beverage options to appeal to your guests. They will be in contact with you following completion of the catering menu to provide you a link to the food and beverage ordering portal. We anticipate this to take place in February of 2021.

– Ryan Cellucci will be your main point of contact at Centerplate should you have any questions on that process. He can be reached at ryan.cellucci@centerplate.com or (305) 623-6425.

– In the meantime, please let us know who your best point-of-contact will be for all food and beverage needs during the tournament.


72 Club, Living Room Box, Courtside Box & Luxury Baseline

  • Courtside Club Access (Courtside Boxes & Living Room Boxes only)

– The Courtside Club is accessible on the west side of the stadium. Please present your wristband to gain access.