Guide to Account Manager

Tournament Packageholders:

(Duration, Mini Plan, or Daily Doubles)

  • All ticketholders can access and view their tickets in the TennisONE App.
  • If you purchased a tournament package, you can access and manage (resell or transfer) your tickets through Account Manager.
  • The instructions within this guide will teach you how to manage your tickets.

Single Session Tickets:

  • All ticketholders can access and view their tickets in the TennisONE App.
  • If you purchased single session tickets, you can access and manage (resell or transfer) your tickets through the Ticketmaster App or Mobile Website. To learn more, please click here.

Account Manager

If you forgot your password or have not yet created an Account Manager account:

    1. Click “Forgot Password”, enter your email address, and click “Next”.
    2. You will either be sent a temporary password via email, or you may receive the error message below. If you receive the message below, click “sign up” and enter the information. After creating a Ticketmaster account with that email, you can then log in.
Account manager reset password

To accept your tickets:

    1. When you receive an email from Ticketmaster that you have been sent tickets, click “Accept Tickets”
    2. Log in to your account.
    3. Upon signing in, your tickets will automatically be accepted into your account.

To view/add tickets to your wallet:

  1. Visit https://am.ticketmaster.com/miamiopen/
  2. Select the session you would like to add to your wallet. You will have to add each session individually if you have multiple sessions.
  3. Click on the ticket you wish to add and select “Add to Apple Wallet” or “Google Pay” depending on your device. You can then add all tickets for a session, or just an individual ticket.
  4. If you have an Apple phone, your ticket can now be found in your Wallet application. If you have an Android phone, your ticket can now be found in your GPay application.
  5. Please Note: If you have not set up an account in GPay, you will need to set one up prior to viewing your tickets. Your ticket can be found under Passes. You must view your ticket from a mobile phone to view the barcode. An iPad or laptop computer will not generate a barcode. If you are accessing your tickets abroad before arriving in Miami, you may have to turn off public Wi-Fi to sign in.

Transferring Tickets:
If you wish to transfer tickets, click “transfer”, select the tickets you wish to transfer, then follow the prompts.

Cancelling a Transfer:

Click on the session you wish to cancel. You should see a transfer pending, and the option to Cancel Transfer. Please note: If you are no longer see an option to cancel your transfer, the recipient has already accepted the tickets. Please reach out to your Player Services Representative for further assistance.

Re-Selling Tickets:
If you wish to resell tickets, click into a session first, then click “sell”. Re-sale will be available closer to the tournament.

TennisONE App

To view/access your tickets:

    1. Download the TennisONE App.
    2. Once you start to scroll through the app, a top bar will appear. Click on the ticket icon – next to the settings icon.
    3. When prompted, sign into your Ticketmaster Account using the same credentials you used to accept your tickets.
    4. Click on the ticket you wish to add and select “Add to Apple Wallet” or “Google Pay” depending on your device. You can then add all tickets for a session, or just an individual ticket.
    5. If you have an Apple phone, your ticket can now be found in your Wallet application. If you have an Android phone, your ticket can now be found in your GPay application. Please Note: If you have not set up an account in GPay, you will need to set one up prior to viewing your tickets. Your ticket can be found under Passes.

Mobile Tickets

Tickets are mobile-only. To access your barcodes and save tickets to your wallet, follow the same log-in instructions from your mobile phone.

1. Click on the event you wish to view and all of your tickets to that event should appear:

Account manager tickets

2. Click any of the seats to pull up your ticket:

Account manager ticket's QR code

3. You can then save the tickets to your Apple or Google Wallet for best entry experience.

Please note:

  • Screenshots of the barcode will not scan.
  • When Apple users add tickets to the wallet and pull up their tickets within their wallet, they will have a message that says “hold near reader” rather than a rolling barcode. This is an NFC ticket and can be scanned by holding phone up to the scanner.