Tournament Date: March 17 – 31, 2024

account manager
account manager
FAQ2024-01-23T15:12:12-04:00

FAQ

Tournament

When is the 2024 Miami Open presented by Itaú?2023-06-30T10:09:56-04:00

The 2024 Miami Open presented by Itaú is scheduled for March 17 – 31, 2024.

Where is the Miami Open presented by Itaú located?2023-06-29T10:22:24-04:00

The Miami Open is located at Hard Rock Stadium, 347 Don Shula Drive, Miami Gardens, Florida 33056.

What am I allowed/not allowed to bring with me to the tournament?2023-03-21T13:44:30-04:00

All Hard Rock Stadium prohibited items apply for the Miami Open which you can find in our Hard Rock Stadium A-Z Guide under Prohibited Items, with the following as an exception:

  • Umbrellas will be allowed upon search but will not be allowed to be opened in seating areas.
  • Bottled water (sealed) under 1L per person is allowed.
  • Food is allowed in a small clear bag for guests with approved dietary or medical exceptions.
Will I need a clear bag?2023-03-27T11:51:53-04:00

For conditions of entry and venue questions, please refer to Stadium Clear Bag Policy

What precautions are being taken for fan health and safety at Hard Rock Stadium?2023-03-21T13:51:24-04:00

The Miami Open and Hard Rock Stadium are committed to creating and maintaining a safe, healthy and engaging tournament atmosphere, all while adhering to the rapidly-changing world around us.

Hard Rock Stadium is one of the first public facilities to earn the Global Biorisk Advisory Council’s STAR accreditation. GBAC is a division of ISSA, a worldwide cleaning industry association, and their goal is to implement cleaning, disinfection, and infectious disease prevention work practices to control risks like Covid-19 and ensure you and your guests can safely enjoy the tournament. For more, visit our Hard Rock Stadium website.

What is your rain out policy?2023-03-21T13:49:31-04:00

You can read our inclement weather policy and all other ticket policies on our Tournament Policies page.

Where is Lost & Found?2023-03-21T13:50:17-04:00

Lost & Found can be located at the Guest Experience Headquarters in Section 143 or by the Grandstand. If you have already left the event, you can call our reception at 305-943-8000 (press 0) during normal office hours.

How many courts are there at the Miami Open?2023-03-21T13:57:51-04:00

There are 27 tennis courts at the Miami Open – 10 competition courts (including the Stadium Court and the Grandstand) and 17 practice courts.

Will the courts be available for play year-round?2023-03-21T13:58:34-04:00

Currently, access to the courts on a year-round basis is unavailable, however, we will continue working to find the best way to utilize the courts to the benefit of the local community.

What hotels are best for the tournament?2023-03-21T13:47:58-04:00

Areas such as Aventura, North Miami, Brickell, and Sunny Isles are popular amongst tournament attendees and have options such as Sheraton, Marriott and other chain hotels.

How can I volunteer?2023-03-21T13:48:15-04:00

Any questions you have regarding volunteering can be found here.

How do I ride the Skyview Gondola?2023-03-21T13:49:48-04:00

The Skyview Gondola provides breathtaking views over the Miami Open campus. Learn more about gondola schedule and ride times on our Activities page.

When are the draws announced?2024-01-24T10:21:59-04:00

The Women’s draw will be announced on Sunday, March 17th and the Men’s draw will be announced on Monday, March 18th.

When is Order of Play released?2023-03-21T13:54:58-04:00

Order of Play is released the night before each tournament day and can be found here on the Tournament Schedule.

What time are the matches played?2023-03-21T13:55:20-04:00

Match times vary by day and can be found here on the Tournament Schedule.

When does the day session and/or night session start?2023-03-21T13:55:37-04:00

Check out the Tournament Schedule for additional session information.

What’s the difference between day and night sessions?2023-03-21T13:56:28-04:00

A day session tickets provides entry at the earliest time each day and gives you access to the Stadium Court for the day session matches and access to the campus and outer courts for the entire day and night. A night session ticket allows you access to the campus at 5pm and includes a night session ticket in the Stadium Court.

How can I watch the players practice?2023-03-21T13:56:49-04:00

We have 17 practice courts around campus that everyone with a purchased ticket can access. Seats are on a first come first serve basis.

Is there a camera policy?2024-02-27T17:16:42-04:00

To respect all our guests’ experiences, video cameras, monopods, tripods, selfie sticks, audio recording devices, and cameras with a lens longer than 6 inches will not be permitted inside Hard Rock Stadium.

Ticketing

How can I access and manage my tickets?2023-03-21T09:10:39-04:00

You can view our Digital Ticketing Guide for all information related to ticket management. If you purchased online, please reference your confirmation email if you have any questions.

What is a Member/Founding Member?2024-01-23T17:57:10-04:00

Our Founding Members are the group of tenured members that stuck with us through our move from Crandon Park to Hard Rock Stadium and beyond. Members not only enjoy guaranteed full tournament access to see your favorite players at the best price, but also a series of benefits leading up to and during each tournament. You can read up on our member benefits on our Miami Open Membership page.

To become a Member, purchase a Stadium Court duration package.

What does my ticket include?2023-03-21T13:53:16-04:00

stadium court ticket grants the guest access to an assigned seat in the stadium court for the designated session and access to all other general admission spaces on the outer courts.

grandstand ticket grants the guest access to an assigned seat in the grandstand court for the designated day and access to all other general admission spaces on the outer courts. These guests do not have access to the stadium court.

grounds pass grants the guest all-day access to all general admission spaces on the outer courts. These guests do not have access to the stadium court.

What exclusive VIP experiences are available?2023-03-20T23:07:04-04:00

We are excited to have the opportunity to offer a variety of new hospitality and dining options at Hard Rock Stadium, including the 72 Club, NINE Suite, Casa Tua Club and so many other experiences that you can explore on our Suites & Luxury page.

Can I buy tickets on site?2023-03-20T23:11:42-04:00

Yes, please visit our Box Office to purchase tickets on site.

How can I buy Grounds Passes?2024-01-16T14:27:40-04:00

Grounds Passes can be purchased here.

What is the difference between a Full Day Pass, Single Session, and Grounds Passes?2023-03-20T23:09:36-04:00

Single session tickets are reserved stadium court seats for one session that allow you first come, first serve access to our full campus as well. Daily doubles are two sessions of Stadium Court seating of one calendar day with the same access to our grounds. Grounds Passes allow first come, first serve access onto the grounds with no stadium access, and Grandstand Single Session is a reserved seat in the grandstand, first come first serve to outer courts and no stadium court access.

Do I need a reserved seat in the Stadium and the Grandstand?2023-06-22T17:16:32-04:00

Fans need a reserved ticket to watch every match in the Stadium. However, the Grandstand offers both reserved and non-reserved seating, and seats in all other courts are in a first come first serve basis.

How can I get printed tickets?2023-03-21T09:04:53-04:00

Printed tickets are not available as the Miami Open has gone digital with all tickets accessed via mobile device. Please view our Digital Ticketing Guide for more information.

Parking

What parking is available?2023-03-20T23:04:59-04:00

To view parking information and routes to the stadium, please visit our Parking & Transportation page.

How can I pre-purchase parking?2023-03-20T23:04:09-04:00

Pre-paid parking is only purchasable on Ticketmaster up until 10pm the day before each session. All same-day parking purchases must be at Gate 15 and 16 for $40.

What will it cost to park?2023-03-20T23:03:11-04:00

Pre-paid Orange Lot parking is $25 per day. To purchase parking for a single session or day of the tournament, visit Ticketmaster. Same-day parking in Orange Lots 15-18 can be purchased with a credit card for $40 or SunPass for $35.

Which gate do I enter?2023-03-20T23:15:38-04:00

All guests will enter through the South East gate. To view a map, explore our Parking & Transportation page.

What are my public transportation options?2024-02-27T17:14:24-04:00

The nearest Bus Stop is on 199th near Gate 4 (bus 27). Use the link below to plan your trip if you plan to use Miami Dade Public Transportation.
https://www.miamidade.gov/global/transportation/home.page

ADA Accessibility

Do you have ADA Parking?2023-03-20T22:57:25-04:00

Inner lot ADA parking is available at a first-come first-serve basis to guests that show their handicap placard. Visit our Parking and Transportation page for more information.

What is the terrain like at Hard Rock Stadium?2023-03-20T17:19:28-04:00

The flooring is asphalt and concrete in all permanent fixtures. Temporary/Event fixtures may include low pile carpet grass. It is wheelchair friendly.

Do you have accessible viewing platforms?2023-03-20T17:19:16-04:00

Yes, we have designated ADA seating in Main stadium and outer courts.

What support can I receive on site?2023-03-20T13:45:02-04:00

We have wheelchair attendants, guests may request assistance at the entrance gate.

Can I bring an assistance dog?2023-03-20T13:45:13-04:00

Yes, a certified service animal is permissible on site. We reserve the right to view certification.

What hearing measures are in place?2023-03-20T13:45:33-04:00

TTY/TTD is available on most screen displays on site, including those in the Main Stadium.

What accessible parking is available?2024-01-16T14:28:51-04:00

We have plenty of ADA parking. It is however, first come first served. We encourage our ADA placard holders to arrive on site at the time of opening, one hour before match play.

Are there accessible tickets, and what is included?2023-03-20T13:44:43-04:00

Yes we sell ADA tickets via all of our selling platforms. However, if you require an accommodation on site, guests may go to the Guest Service tent and tickets will be exchanged on site. The ticket provides an area for wheelchair use and an extra seat (as available) for a guest.

Are persons with food allergies or religious restrictions permitted to bring food?2023-03-20T13:46:37-04:00

Guests with allergies or restrictions are entitled to a small meal that can fit in a zip lock bag with no metal utensils.

Do we have a place to store refrigerated medication, since coolers are not permitted.2023-03-20T13:46:49-04:00

Please check with guest services or the first aid tent.

Are there baby changing units?2023-03-20T13:46:58-04:00

Baby changing stations are located in the bathrooms on the ground level floor of the main stadium and are accessible without entering the Main stadium.

Additional Questions

For any questions not addressed in the below FAQ, please visit the Hard Rock Stadium A-Z Guide.