Ticket & Bag Policies

Bag Policies

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Ticket Policies

What if I lose my ticket or forget to bring my ticket(s) with me to the tournament?

Tickets will be replaced for the ORIGINAL TICKET PURCHASER ONLY at a cost of $20.00 per ticket. If replacement tickets are ordered over the phone, they will not be mailed, but will be held at Will Call for pick up at the site. Proper Photo ID will be required to pick up the tickets from Will Call.

What if my ticket(s) are stolen?

If your ticket(s) are stolen, guests will be required to pay a refundable deposit in the amount equal to the total face value of all tickets stolen. When this deposit is paid, your tickets will be reprinted for you and left for pick-up at Will Call and will not be mailed. To receive a full refund of this deposit, you must file an incident report with the police and provide a copy of that documentation to the tournament. Upon receipt of this documentation, we will provide a full refund of the deposit amount. Failure to provide this documentation within 30 (thirty) days after the completion of the tournament will result in a forfeiture of the total deposit amount. The Miami Open will deal only with the ORIGINAL TICKET PURCHASER on all ticket issues.

What is your rain policy?

The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through Ticket Master, MiamiOpen.com or in person at the Hard Rock Stadium Box Office. Please note that this policy does not apply to any weeklong duration packages including those with 72 Club access or Suites.  Nor does it include any tickets issued on a Complimentary or Trade basis. If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. Miami Open Tennis cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Miami Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Miami Open schedule of play. Rain delays could last 10 minutes or a couple hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website.

What is your ticket resell policy?

The resale or attempted resale of any ticket(s) in or on the grounds of Hard Rock Stadium or parking lots at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Miami Open.

What is the re-entry policy?

The Miami Open has a NO re-entry policy. Guests who exit the tournament site are not permitted to re-enter with a previously scanned ticket.

Do you have a question that was not answered? Please call the Miami Open Box Office; (305) 943-OPEN (6736) or send us an email:tickets@imgworld.com and we would be happy to help!

 

Terms & Conditions

ALL SALES ARE FINAL.  NO CANCELLATIONS OF PURCHASES WILL BE PERMITTED AND NO REFUNDS WILL BE OFFERED.  If the Tournament or one or more sessions of the Tournament are postponed or cancelled due to weather or any other causes, reasonable efforts will be made to accommodate individual session ticket holders with proof of purchase for a subsequent session, if held.  The Tournament Parties cannot guarantee ticket availability, exchange of equal value or comparable seat location. The foregoing is limited to individual session tickets purchased directly through IMG Tickets, MiamiOpen.com, Ticketmaster.com or Hard Rock Stadium, and does not apply to (i) secondary market tickets, (ii) complimentary, series, suite or box tickets or (iii) any tickets issued in connection with any sponsorship.  Tournament dates and times (including the opening of the gates and schedule of play) are subject to change by the Tournament Parties in their sole discretion, and no such change shall entitle ticket holder to a refund or any other remedy if ticket holder cannot attend or for any other reason. Ticket holder may be relocated to an alternative seat in the sole discretion of the Tournament Parties. No such relocation shall entitle ticket holder to a refund or any other remedy if ticket holder is relocated to a seat of comparable face value.

Ticket holder and his/her belongings may be searched prior to or upon entry and prohibited items may be confiscated. Ticket holder must comply with the Tournament Parties’ security policies, including any applicable bag policy. Ticket holder consents to such searches and waives any claims against the Tournament Parties (inclusive of their respective members, agents and affiliates) arising from or relating to such searches. If ticket holder elects not to consent to these searches or comply with these security policies, ticket holder acknowledges that the Tournament Parties have the right to deny ticket holder entry.  No refund or other remedy will be provided if ticket holder is ejected or refused entry due to disorderly conduct or failure to comply with these ticket terms.

TICKET HOLDER ALSO ACKNOWLEDGES AND AGREES that by tendering this ticket and entering the stadium premises, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the following additional terms, conditions and waivers:

Ticket holder assumes all risks incident to the Tournament and related events, including the risk of lost, stolen or damaged property or personal injury of any kind and hereby waives any and all claims or potential claims arising from such risks, damage or injuries.  No ticket holder may continually collect, disseminate, transmit, publish or release from Tournament grounds any: (a) match scores or related statistical data during match play (from the commencement of a match through its conclusion) for commercial or gambling purposes; or (b) photographs, images, videos, livestreams or other accounts or descriptions of all or any part of the event (collectively, the “Works”).  Ticket holder agrees that by causing this ticket to be scanned upon entry to the stadium, ticket holder shall be understood to have signed this document and granted the Tournament Parties an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works.

Ticket holder grants to the Tournament Parties and their respective designees the irrevocable permission to use his/her voice, image, and/or likeness in any media now or hereafter existing in connection with all or any part of the event or related events, for any purpose whatsoever, including the commercial purposes of the Tournament Parties and/or their respective sponsors, licensees, advertisers and/or broadcasters, without further permission or compensation and hereby waives any and all claims or potential claims relating to such use.

The Tournament Parties are not responsible for lost, stolen, destroyed, or counterfeit tickets.  Lost, stolen, destroyed or counterfeit tickets, or tickets sold in violation of any applicable law, may not be honored. This ticket may not be used for, nor may any ticket holder enter the stadium premises for, advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without the Tournament Parties express written consent. The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder.

TICKET RESELL POLICY. The resale or attempted resale of this ticket  on or around the grounds at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation.  The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void.  Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Miami Open. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation.

GAMBLING, RECORDING AND DATA DISTRIBUTION PROHIBITED. No ticket holder may continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play (from the commencement of a match through its conclusion) for any commercial, betting or gambling purpose. No ticket holder may film, photograph, broadcast, stream, publish, transmit and/or otherwise offer to the public (or assist any third party in offering to the public), on a live or on a delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, video footage, motion picture, film and/or other audio-visual content captured by any means whatsoever inside the Tournament site.  The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the Tournament match courts is prohibited. The exception to this provision is properly credentialed media, Tournament vendors and Tournament staff when used in the performance of their duties.

TICKETS CANNOT BE DUPLICATED. The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder. Keep this ticket in a safe place and protected as you would money or regular tickets. The Tournament Parties are not responsible for any inconvenience, damage or loss caused by unauthorized duplication.

 

PAYMENT & MEMBERSHIP TERMS & CONDITIONS

I, the account holder of record, represent that I am 18 years of age or older and understand that by signing this binding agreement (“Agreement”), or by e-signing or clicking “ACCEPT,” if I renew online, I am agreeing to the terms set forth herein and giving my irrevocable authorization to SFS Events, LLC (“SFSE”) and its designees to charge my credit/debit card (or withdraw from my bank account via Electronic Funds Transfer, if so selected by me), for my membership dues at the above rates (“Membership Dues”) for my Miami Open membership (“Membership”), which Membership provides me with tickets, each of which constitutes a revocable license to attend Miami Open tennis sessions (the “Miami Open”) played at Hard Rock Stadium and its surrounding property located at 347 Don Shula Drive, Miami Gardens, Florida (the “Stadium”) and I agree to the terms and conditions set forth herein. I understand that my subsequent installment charges will be made to my authorized card/account in association with my chosen payment plan until my Membership Dues are paid in full. For all Membership Dues payments, the foregoing payment authorization shall remain in effect for so long as my Membership remains in effect.

I hereby warrant that I have the authority to authorize charges to the listed account for the purpose of paying my Miami Open annual Membership Dues. I understand and agree that SFSE is not liable in any way for erroneous billing statements or incorrect charges and that should such an error occur in billing, SFSE’s only responsibility is to correct it when and if SFSE receives written notice of the error. There will be no refunds of any kind for these charges. I understand that SFSE reserves the right, upon written notification, to revoke my Membership at any time without cause, in which case my exclusive remedy shall be a refund of any Membership Dues paid for which no corresponding Membership benefits have been provided, which determination shall be made by SFSE in its sole discretion. I understand that I will not be entitled to any refund in any circumstance if SFSE revokes my Membership for cause, which shall include, without limitation: (i) failure to make timely payment of Membership Dues or any other breach of this Agreement (whether or not material in nature); (ii) violation of SFSE, Miami Open, ATP, WTA, or stadium policies, as amended from time-to-time, including, without limitation, unruly or inappropriate behavior by me or any person that utilizes my tickets, which determination shall be made by SFSE in its sole discretion; and/or (iii) any violation of Miami Open Terms and Conditions, as amended from time-to-time, which are available online at http://miamiopen.com/policies. I understand that SFSE reserves the right to unilaterally modify my payment plan option upon written notice.

SFSE makes no guarantee as to the number of matches or sessions to be played at the Stadium each year, and a reduction in the number of matches or sessions played at the Stadium in a given year shall not entitle me to a refund or reduction in the amount of my Membership Dues. SFSE reserves the right to restrict entry to Miami Open matches or sessions and/or revoke membership privileges if scheduled installment payments are not timely paid and/or if any authorized charge is refused or revoked by my credit card company or banking institution for any reason. I agree that if any credit card/debit or checking account number(s) listed on this form changes, I will promptly notify SFSE and this authorization will remain in effect for the new account number(s), and that failure to do so may constitute a default which could lead to the revocation or cancellation of my account for cause. Under all payment plans, all payments are due on the dates specified regardless of session or match cancellations or rescheduling – refunds or exchanges in such events, if any, shall be determined by SFSE in its sole discretion. Failure to continue scheduled payments, whether in the event of cancelled or rescheduled match(es) or session(s) or otherwise, may subject my Membership to cancellation and the forfeiture of any amounts previously paid. SFSE reserves the right to charge a processing fee in the event a charge is refused for any reason.

OTHER TERMS & CONDITIONS

Ticketmaster Terms & Conditions. I hereby acknowledge and agree that my tickets will be delivered via Ticketmaster (or its designees), and that I have read and agree to the Ticketmaster terms of use, available here: https://www.ticketmaster.nl/help/termsandconditions.html?tm_link=tm_i_9&language=en-us.

Rights Reserved. SFSE reserves the right in its sole discretion to amend, update or modify policies and procedures relative to the Miami Open Membership program upon notice to the member/account holder of record.

Account Ownership. Membership accounts and/or account numbers are not transferable from one person or entity to another. The owner name under which a Membership has been purchased may not be changed, with certain limited exceptions made in SFSE’s sole discretion. I understand that I can contact my Membership Services representative for more.details.

Membership is a Revocable License. Memberships include tickets, which like all tickets sold for Miami Open events, are owned by SFSE. I understand that my Membership (and each included ticket) is a revocable license issued by SFSE to the individual or corporate entity name that appears on the account of record. Breach of any of the terms of this Agreement or the Miami Open Membership Terms and Conditions shall entitle SFSE to all available legal remedies.

All Sales are Final. No Refunds or Exchanges. Payments must be timely made on or before the agreed upon payment plan dates. Delivery of tickets shall be made prior to each applicable match, and only upon receipt of full payment of annual Membership Dues or for accounts that are current on all payments. If I am on an installment payment plan and I fail to make any timely required payments, SFSE reserves the right to either (a) withhold my tickets for upcoming events until payment is made and the account is in good standing or (b) terminate my Membership in accordance with the terms and conditions of this Agreement. I acknowledge that (a) the Miami Open is an outdoor event and agree that Miami Open sessions may be canceled or rescheduled due to inclement weather or other causes and (b) the Miami Open is a sporting event in which participants occasionally withdraw or otherwise fail to complete their scheduled matches. In the event of any such occurrence under (a) or (b), I will not be entitled to any refund for tickets, passes or other benefits.

Restrictions. I agree not to transmit, distribute, or sell (or aid in transmitting, distributing or selling), in any media any description, account, picture, video, audio or other form of reproduction of any Miami Open match or any surrounding activities for which my ticket is issued. My ticket(s) may not be used for any form of commercial or trade purposes, including, but not limited to, the sale of all or substantially all of my tickets for non-personal, business use, and any advertising, promotions, contests or sweepstakes, without the express written consent of SFSE.

Gambling, Recording and Data Distribution Prohibited. No ticket holder may continually collect, disseminate, transmit, publish or release from the grounds of the Stadium any match scores or related statistical data during match play (from the commencement of a match through its conclusion) for any commercial, betting or gambling purpose. No ticket holder may film, photograph, broadcast, stream, publish, transmit and/or otherwise offer to the public (or assist any third party in offering to the public), on a live or on a delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, video footage, motion picture, film and/or other audio-visual content captured by any means whatsoever inside the Miami Open site. The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of Miami Open match courts is prohibited. The exception to this provision is properly credentialed media, Miami Open vendors and Miami Open staff when used in the performance of their duties.

Assumption of Risk/Release of Liability. I (and the user(s) of my tickets for any particular match or event) voluntarily assume all risk and danger of personal injury (including death) and all hazards arising from, or related in any way to, the matches (including, but not limited to, injuries caused by players, fans, tennis balls or other objects) whether occurring prior to, during or after any match, however caused and whether by negligence or otherwise. I (and the user(s) of my tickets for any particular match or event) agree that SFSE, South Florida Stadium LLC, International Players Championship, LLC, IMG Worldwide, LLC and their parents, subsidiaries, affiliates, employees, agents and owners shall not be liable for any injuries from such causes.

Fan Behavior. Any ticket holder who behaves in an unruly or disruptive manner, including, but not limited to, foul language, intoxication, physical or verbal abuse of other fans, SFSE or stadium employees, match officials, players or coaches during, before or after a match may be asked to leave the premises. I understand that as the account holder of record, I am responsible for such behavior by anyone using my tickets. SFSE reserves the right in the event of such behavior, to terminate my Miami Open Membership without refund or other compensation in accordance with SFSE, Miami Open, WTA and/or ATP policies.

Use of Image. I (and the user(s) of my tickets for any particular match or event) grant permission to SFSE and their designees and agents to utilize my image, likeness, actions and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of or at the match in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or compensation.

Right to Contact. I agree to receive pre-recorded/artificial voice messages calls and/or use of an automatic dialing device, text messages and/or emails from the Miami Open, SFS Events, LLC, South Florida Stadium LLC, and their affiliates and partners, at any telephone number or email address that have been provided to SFSE or that SFSE and/or their partners or affiliates have otherwise obtained, which could result in charges to me. SFSE and/or their partners or affiliates may place such calls, texts or emails to (i) notify members regarding upcoming appointments, (ii) notify members of upcoming Miami Open and other Stadium events, (iii) troubleshoot problems with accounts, (iv) resolve a dispute, (v) collect a debt, or (vi) as otherwise necessary to service member accounts or enforce this agreement, SFSE policies, applicable law, or any other agreement SFSE and/or their partners or affiliates may have with members. The ways in which members may provide SFSE and/or their partners or affiliates a telephone number or email address include, but are not limited to, providing the information at account opening, adding the information to an account at a later time, or providing it to any employees, partners, or affiliates. I consent to receive SMS or text messages and understand that I will be responsible for any standard telephone minute and text charges if I am contacted. I understand that I may revoke this express consent at any time by calling SFSE at: (305) 943-OPEN.

Governing Law/Jurisdiction & Arbitration. All matters relating in any manner to this Agreement, including attending any Miami Open events at Hard Rock Stadium, shall be construed and enforced in accordance with the laws of the State of Florida, without regard to the conflict of laws provisions of such law. I (and the user(s) of my tickets for any particular match or event) at Hard Rock Stadium, agree that any dispute between or among me, my attorneys, agents, successors, heirs, and assigns, guests, or any other person who uses tickets issued to me to attend an event, and SFSE, South Florida Stadium LLC, International Players Championship, LLC, and any of their parents, subsidiaries, owners, officers, directors, employees, agents, affiliates, concessionaires and independent contractors relating to my tickets, or any issues that may arise in connection with this Agreement shall be resolved by arbitration. The arbitration shall be conducted in the State of Florida before one arbitrator. The arbitration shall be administered by JAMS pursuant to JAMS' Streamlined Arbitration Rules and Procedures. The arbitration proceedings and arbitration award shall be maintained by the parties as strictly confidential, except as is otherwise required by court order or as is necessary to confirm, vacate or enforce the award and for disclosure in confidence to the parties’ respective attorneys, tax advisors and senior management and to family members of a party who is an individual. In addition, I specifically waive the right to participate in a representative capacity or as a member of any class of claimants pertaining to any claim. I understand that the arbitrator’s decision will be final and binding, and that other rights that I may have if I went to court may not be available in arbitration.

Acceptance of Terms/Conditions & Privacy Policy. Upon remitting any full or partial payment toward my annual Miami Open Membership Dues, or by accepting delivery of my tickets or Miami Open Member benefits, I acknowledge responsibility for payment in accordance with the terms and conditions of this Agreement, including the Ticketmaster Terms of Use. I understand that my personal information may be used by (i) SFSE, South Florida Stadium LLC and their parents, subsidiaries, affiliates and designees in accordance with the Hard Rock Stadium privacy policy at http://www.miamidolphins.com/footer/privacy-policy.html (as updated from time to time), and (ii) International Players Championship, LLC, IMG Worldwide, LLC and their parents, subsidiaries and affiliates in accordance with the Miami Open privacy policy at http://miamiopen.com/privacy-policy, which are hereby incorporated by reference.