Ticket & Bag Policies

Bag Policies

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Ticket Policies

What if I lose my ticket or forget to bring my ticket(s) with me to the tournament?

Tickets will be replaced for the ORIGINAL TICKET PURCHASER ONLY at a cost of $20.00 per ticket. If replacement tickets are ordered over the phone, they will not be mailed, but will be held at Will Call for pick up at the site. Proper Photo ID will be required to pick up the tickets from Will Call.

What if my ticket(s) are stolen?

If your ticket(s) are stolen, guests will be required to pay a refundable deposit in the amount equal to the total face value of all tickets stolen. When this deposit is paid, your tickets will be reprinted for you and left for pick-up at Will Call and will not be mailed. To receive a full refund of this deposit, you must file an incident report with the police and provide a copy of that documentation to the tournament. Upon receipt of this documentation, we will provide a full refund of the deposit amount. Failure to provide this documentation within 30 (thirty) days after the completion of the tournament will result in a forfeiture of the total deposit amount. The Miami Open will deal only with the ORIGINAL TICKET PURCHASER on all ticket issues.

What is your rain policy?

The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through Ticket Master, MiamiOpen.com or in person at the Hard Rock Stadium Box Office. Please note that this policy does not apply to any weeklong duration packages including those with 72 Club access or Suites.  Nor does it include any tickets issued on a Complimentary or Trade basis. If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. Miami Open Tennis cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Miami Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Miami Open schedule of play. Rain delays could last 10 minutes or a couple hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website.

What is your ticket resell policy?

The resale or attempted resale of any ticket(s) in or on the grounds of Hard Rock Stadium or parking lots at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Miami Open.

What is the re-entry policy?

The Miami Open has a NO re-entry policy. Guests who exit the tournament site are not permitted to re-enter with a previously scanned ticket.

Do you have a question that was not answered? Please call the Miami Open Box Office; 305.442.3367 or send us an email:tickets@imgworld.com and we would be happy to help!

 

Terms & Conditions

ALL SALES ARE FINAL.  NO CANCELLATIONS OF PURCHASES WILL BE PERMITTED AND NO REFUNDS WILL BE OFFERED.  If the Tournament or one or more sessions of the Tournament are postponed or cancelled due to weather or any other causes, reasonable efforts will be made to accommodate individual session ticket holders with proof of purchase for a subsequent session, if held.  The Tournament Parties cannot guarantee ticket availability, exchange of equal value or comparable seat location. The foregoing is limited to individual session tickets purchased directly through IMG Tickets, MiamiOpen.com, Ticketmaster.com or Hard Rock Stadium, and does not apply to (i) secondary market tickets, (ii) complimentary, series, suite or box tickets or (iii) any tickets issued in connection with any sponsorship.  Tournament dates and times (including the opening of the gates and schedule of play) are subject to change by the Tournament Parties in their sole discretion, and no such change shall entitle ticket holder to a refund or any other remedy if ticket holder cannot attend or for any other reason. Ticket holder may be relocated to an alternative seat in the sole discretion of the Tournament Parties. No such relocation shall entitle ticket holder to a refund or any other remedy if ticket holder is relocated to a seat of comparable face value.

Ticket holder and his/her belongings may be searched prior to or upon entry and prohibited items may be confiscated. Ticket holder must comply with the Tournament Parties’ security policies, including any applicable bag policy. Ticket holder consents to such searches and waives any claims against the Tournament Parties (inclusive of their respective members, agents and affiliates) arising from or relating to such searches. If ticket holder elects not to consent to these searches or comply with these security policies, ticket holder acknowledges that the Tournament Parties have the right to deny ticket holder entry.  No refund or other remedy will be provided if ticket holder is ejected or refused entry due to disorderly conduct or failure to comply with these ticket terms.

TICKET HOLDER ALSO ACKNOWLEDGES AND AGREES that by tendering this ticket and entering the stadium premises, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the following additional terms, conditions and waivers:

Ticket holder assumes all risks incident to the Tournament and related events, including the risk of lost, stolen or damaged property or personal injury of any kind and hereby waives any and all claims or potential claims arising from such risks, damage or injuries.  No ticket holder may continually collect, disseminate, transmit, publish or release from Tournament grounds any: (a) match scores or related statistical data during match play (from the commencement of a match through its conclusion) for commercial or gambling purposes; or (b) photographs, images, videos, livestreams or other accounts or descriptions of all or any part of the event (collectively, the “Works”).  Ticket holder agrees that by causing this ticket to be scanned upon entry to the stadium, ticket holder shall be understood to have signed this document and granted the Tournament Parties an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works.

Ticket holder grants to the Tournament Parties and their respective designees the irrevocable permission to use his/her voice, image, and/or likeness in any media now or hereafter existing in connection with all or any part of the event or related events, for any purpose whatsoever, including the commercial purposes of the Tournament Parties and/or their respective sponsors, licensees, advertisers and/or broadcasters, without further permission or compensation and hereby waives any and all claims or potential claims relating to such use.

The Tournament Parties are not responsible for lost, stolen, destroyed, or counterfeit tickets.  Lost, stolen, destroyed or counterfeit tickets, or tickets sold in violation of any applicable law, may not be honored. This ticket may not be used for, nor may any ticket holder enter the stadium premises for, advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without the Tournament Parties express written consent. The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder.

TICKET RESELL POLICY. The resale or attempted resale of this ticket  on or around the grounds at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation.  The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void.  Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Miami Open. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation.

GAMBLING, RECORDING AND DATA DISTRIBUTION PROHIBITED. No ticket holder may continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play (from the commencement of a match through its conclusion) for any commercial, betting or gambling purpose. No ticket holder may film, photograph, broadcast, stream, publish, transmit and/or otherwise offer to the public (or assist any third party in offering to the public), on a live or on a delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, video footage, motion picture, film and/or other audio-visual content captured by any means whatsoever inside the Tournament site.  The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the Tournament match courts is prohibited. The exception to this provision is properly credentialed media, Tournament vendors and Tournament staff when used in the performance of their duties.

TICKETS CANNOT BE DUPLICATED. The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder. Keep this ticket in a safe place and protected as you would money or regular tickets. The Tournament Parties are not responsible for any inconvenience, damage or loss caused by unauthorized duplication.