FAQ

When is the 2023 Miami Open presented by Itaú?

The 2023 Miami Open presented by Itaú is scheduled for March 20 – April 2, 2023 (Dates subject to change).

How can I access and manage my tickets?

All tickets will be available to view and access digitally one month before the tournament begins (February 2023). If you purchased online, please reference your confirmation email if you have any questions.

How can I access and manage my tickets?

All ticketholders will be able to access their tickets in the Tennis One app. To download the Tennis One app, please click here.

For fastest entry, we strongly encourage guests to download their digital tickets and parking passes prior to arriving at Hard Rock Stadium.

To manage (resell or transfer) your tickets, please read below. Please note, you will have the ability to manage and resell your tickets closer to the tournament.

Tournament Packages (Duration, Mini Plan, or Daily Doubles) – If you purchased a tournament package, you can access and manage (resell or transfer) your tickets through Account Manager. To learn more, please click here.

Single Session Tickets – If you purchased single session tickets, you can access and manage (resell or transfer) your tickets through the Ticketmaster App or Mobile Website. To learn more, please click here.

What am I allowed/not allowed to bring with me to the tournament?

All Hard Rock Stadium prohibited items apply for the Miami Open which you can find in our Hard Rock Stadium A-Z Guide under Prohibited Items, with the following as an exception:

  • Umbrellas will be allowed upon search but will not be allowed to be opened in seating areas.
  • Bottled water (sealed) under 1L per person is allowed.
  • Food is allowed in a small clear bag for guests with approved dietary or medical exceptions.

Will I need a clear bag?

If your bag is larger than 4.5” x 6.5” we do require it to be a clear bag. A bag check trailer will be available on site for $10 a day. You can review our full Hard Rock Stadium Clear Bag Policy here.

What precautions are being taken for fan health and safety at Hard Rock Stadium?

The Miami Open and Hard Rock Stadium are committed to creating and maintaining a safe, healthy and engaging tournament atmosphere, all while adhering to the rapidly-changing world around us.

Hard Rock Stadium is one of the first public facilities to earn the Global Biorisk Advisory Council’s STAR accreditation. GBAC is a division of ISSA, a worldwide cleaning industry association, and their goal is to implement cleaning, disinfection, and infectious disease prevention work practices to control risks like Covid-19 and ensure you and your guests can safely enjoy the tournament. For more, visit our Hard Rock Stadium website.

What is your rain out policy?

You can read our inclement weather policy and all other ticket policies on our Tournament Policies page.

What is a Member/Founding Member?

Miami Open Members are ticketholders that have a full tournament package in our Stadium Court. Our Founding Members are the group of tenured members that stuck with us through our move from Crandon Park to Hard Rock Stadium and beyond. Members not only enjoy guaranteed full tournament access to see your favorite players at the best price, but also a series of benefits leading up to and during each tournament. You can read up on our member benefits on our Miami Open Membership page.

To become a Member, purchase a Stadium Court duration package.

How do I renew/adjust my Membership?

If you have a Recurring Payment Agreement signed, payments toward your 2023 seats will start on Wednesday, June 1 on a 10-month payment plan. All Members will be able to view their invoice for their 2023 tickets starting Sunday, May 1. The deadline to renew your same package at the discounted renewal rate will be Wednesday, June 1. Shortly after we will conduct seating relocation for members interested in moving their seats.

Please reach out to us at MiamiOpen@HardRockStadium.com or (305) 943-OPEN if you have any questions.

What does my ticket include?

A stadium court ticket grants the guest access to an assigned seat in the stadium court for the designated session and access to all other general admission spaces on the outer courts.

A grandstand ticket grants the guest access to an assigned seat in the grandstand court for the designated day and access to all other general admission spaces on the outer courts. These guests do not have access to the stadium court.

A grounds pass grants the guest all-day access to all general admission spaces on the outer courts. These guests do not have access to the stadium court.

How many seats does the Grandstand court have?

The Grandstand is a permanent structure with a capacity of 5,000. Most seats are general admission, with some sections dedicated to Luxury/Suite Members and grandstand ticket holders.

How far is Hard Rock Stadium from Downtown Miami/Key Biscayne/South Miami area?

The drive time can vary depending on the exact location of where you are departing from, and the time of day you are planning on attending. One tremendous advantage of Hard Rock Stadium is the convenience of being able to park right on site, saving you a large amount of time on your arrival to and departure from the facility. We recommend using your preferred smart phone app to check the traffic conditions.

Where will parking be located?

At a later date, you can review parking information, including maps, directions, pricing, accessible parking, and rideshare information, on our Parking and Transportation page.

What will it cost to park?

Pre-paid Orange Lot parking is $25 per day. To purchase parking for a single session or day of the tournament, visit  Ticketmaster.
Same-day parking in Orange Lots 15-18 can be purchased with a credit card for $40 or SunPass for $35. Visit our Parking and Transportation page for more information at a later date.

Do you have ADA (Disability) Parking?

Inner lot ADA parking is available at a first-come first-serve basis to guests that show their handicap placard. Visit our Parking and Transportation page for more information at a later date.

Where is Lost & Found?

Lost & Found can be located at the Guest Experience Headquarters in Section 143 or by the Grandstand. If you have already left the event, you can call our reception at 305-943-8000 (press 0) during normal office hours.

What exclusive Club Experiences are available?

We are excited to have the opportunity to offer a variety of new hospitality and dining options at Hard Rock Stadium, including the 72 Club, NINE Suite, Casa Tua Club and so many other experiences that you can explore on our Suites & Luxury page.

How many courts are there at the Miami Open?

There are 27 tennis courts at the Miami Open – 10 competition courts (including the Stadium Court and the Grandstand) and 17 practice courts.

Will the courts be available for play year-round?

Currently, access to the courts on a year-round basis is unavailable, however, we will continue working to find the best way to utilize the courts to the benefit of the local community.