FAQ

When is the 2021 Miami Open presented by Itaú?

The 2021 Miami Open presented by Itaú is scheduled for Monday, March 22nd – Sunday, April 4th, 2021.

What is the status of the 2021 Miami Open presented by Itaú?

We are pleased to announce that plans to hold the Miami Open presented by Itaú, March 22 — April 4, 2021, at Hard Rock Stadium in Miami Gardens, Florida, continue.

Due to the elimination of the Stadium Court for the 2021 Miami Open presented by Itaú and to make the transition for our ticket package holders as seamless as possible, all ticket packages purchased for the original 2021 tournament have been rolled over to the 2022 tournament.

We will welcome a select number of fans back to the Miami Open presented by Itaú outdoor tennis campus at Hard Rock Stadium for the 2021 event. In order to facilitate social distancing and a safe experience, we will have a limited number of full tournament packages available for purchase with reserved seats in the Grandstand Court. The Grandstand Court will serve as the main court for the 2021 tournament.

For more information on these limited ticket packages, and how to purchase them, please click here.

How does this affect my 2021 ticket package?

With seating in the Stadium Court unavailable, and to make the transition for our ticket package holders as seamless as possible, all ticket packages purchased for the original 2021 tournament have been automatically be rolled over to the 2022 tournament.

For more information on the rollover process, please click here.

How do I purchase tickets for the modified 2021 tournament experience?

We will welcome a select number of fans back to the Miami Open presented by Itaú outdoor tennis campus at Hard Rock Stadium for the 2021 event. In order to facilitate social distancing and a safe experience, we will have a limited number of ticket packages available for purchase with reserved seats.

For more information on these limited ticket packages, and how to purchase them, please click here.

When will single session tickets go on sale for the modified 2021 Miami Open presented by Itaú?

Single session tickets are now available. To purchase single session tickets, please click here. To purchase single session parking, please click here.

Which courts will spectators have access to for the 2021 tournament?

For the 2021 tournament spectators will only be allowed access to our top three courts: Grandstand, Court 1 & Butch Buchholz Court. Those courts will only have reserved seating and will be individually ticketed. Action on all other courts & practice courts can be viewed by downloading the TennisONE app.

How can I access and manage my tickets?

Full Tournament Package – If you purchased a full tournament package, you can access and manage your tickets through Account Manager. To view our guide to managing tickets through Account Manager, please click here.

Single Session Tickets – If you purchased single session tickets through miamiopen.com or Ticketmaster, access is available directly through the Ticketmaster App or Mobile Website. To learn more, please click here.

What am I allowed/not allowed to bring with me to the tournament?

All Hard Rock Stadium prohibited items apply for the Miami Open which you can find linked here under the Prohibited Items tab, with the following as an exception:

  • Umbrellas will be allowed upon search but will not be allowed to be opened in seating areas.
  • Bottled water (sealed) under 1L per person is allowed.
  • Food is allowed in a small clear bag for guests with approved dietary or medical exceptions.

What precautions are being taken for fan health and safety at Hard Rock Stadium?

The Miami Open and Hard Rock Stadium are committed to creating and maintaining a safe, healthy and engaging tournament atmosphere, all while adhering to the rapidly-changing world around us.

Hard Rock Stadium is one of the first public facilities to earn the Global Biorisk Advisory Council’s STAR accreditation. GBAC is a division of ISSA, a worldwide cleaning industry association, and their goal is to implement cleaning, disinfection, and infectious disease prevention work practices to control risks like Covid-19 and ensure you and your guests can safely enjoy the tournament.

What happened with the 2020 Miami Open presented by Itaú tournament?

Miami-Dade Mayor Carlos A. Gimenez declared a state of emergency in Miami-Dade County and made the decision to suspend operations of the Miami Open due to the concerns regarding COVID-19 (coronavirus).

We understood and supported the Mayor’s decision as the health and safety of the community and everyone involved with the event remains our top priority.

What restaurant and dining options are available at the Miami Open?

The world-class fare available throughout the tournament will offer an expansive array of international dining experiences, featuring many partners that you’ve come to know and love. Continuing a commitment to bring fresh, diverse flavors, Hard Rock Stadium, IMG and Centerplate curated local restaurant partnerships with some of the most desirable venues in town. In order to provide you a new and exciting experience each year, we continue to bring on new restaurant partners that will be named closer to the 2021 Miami Open presented by Itaú.

Will there be shade structures outside?

Hard Rock Stadium features a picturesque campus with a large number of comfortable, shaded sitting areas. Based on fan feedback from the 2019 Miami Open, we have made plans to add even more shaded structures in the West Lawn and in areas with views of the video board, which can be expected in 2021. Many dining and viewing areas are also shaded.

How many seats does the Grandstand court have?

The Grandstand is a permanent structure with a capacity of 5,000.

Can we buy the same seat locations?

Yes, you can do so by reaching out to an account representative to make these arrangements. Click Here to have representative reach out to you directly.

Will there be more shade structures outside?

The venue features a picturesque garden plaza with comfortable shaded sitting areas, live tennis action displayed on an oversized video board, and a wide variety of culinary offerings to enjoy.

Will the seat or package pricing be comparable?

It is our goal to remain consistent with our existing pricing levels. Some seating options have incremental increases due to the addition of new ticketing product lines that feature premium amenities, such as lounge style seats, upscale hospitality and preferred parking included in their package.

What hotels are recommended?

Hotel and pricing information, including recommendations, will be available closer to the 2021 tournament. If you have any questions in the meantime, please reach out to travel@img.com.

What are the players’ reactions?

Player reactions have been overwhelmingly positive, and by all accounts, they are looking forward to returning to compete again in the Miami Open at Hard Rock Stadium.

How far is Hard Rock Stadium from Downtown Miami/Key Biscayne/South Miami area?

The drive time can vary depending on the exact location of where you are departing from, and the time of day you are planning on attending. One tremendous advantage of Hard Rock Stadium is the convenience of being able to park right on site, saving you a large amount of time on your arrival to and departure from the facility. We recommend using your preferred smart phone app to check the traffic conditions.

Where will parking be located?

The parking will be located directly adjacent to the stadium, within a few minutes’ walk to the primary entrance to the tournament. To view parking maps and information, please click here.

What will it cost to park?

Full Tournament Package Holders will receive 1 complimentary parking pass for every 2 seats purchased. Complimentary parking is only available to Full Tournament Package Holders.

To purchase single session parking, please click here.

Will there be valet parking?

Valet parking may be available with certain premium ticket and hospitality packages. We are excited to be able to expand our parking programs with additional space at the new venue. We’re currently looking into this program.

Will there be a Patron Club/Collectors Club?

We are excited to have the opportunity to offer a variety of hospitality and dining options at Hard Rock Stadium.

Will 72 Club be sold to tennis patrons?

Yes. The hospitality areas at Hard Rock Stadium will be will be available for purchase by contacting an account representative and during our general on-sale period.

How many courts are there at the Miami Open?

There are 30 tennis courts at the Miami Open [12 competition courts (including the Stadium Court and the Grandstand) and 18 practice courts].

Will the courts be permanent?

Yes, the tennis center and the 29 courts are all permanent.

Will the courts be available for play year-round?

Currently, access to the courts on a year-round basis is unavailable, however, we will continue working to find the best way to utilize the courts to the benefit of the local community.