FAQ

When is the 2022 Miami Open presented by Itaú?

The 2022 Miami Open presented by Itaú is scheduled for March 21 – April 3, 2022 (subject to change).

How can I access and manage my tickets?

Full Tournament Package – If you purchased a full tournament package, you can access and manage your tickets through Account Manager. To view our guide to managing tickets through Account Manager, please click here.

Single Session Tickets – If you purchased single session tickets through miamiopen.com or Ticketmaster, access is available directly through the Ticketmaster App or Mobile Website. To learn more, please click here.

What am I allowed/not allowed to bring with me to the tournament?

All Hard Rock Stadium prohibited items apply for the Miami Open which you can find linked here under the Prohibited Items tab, with the following as an exception:

  • Umbrellas will be allowed upon search but will not be allowed to be opened in seating areas.
  • Bottled water (sealed) under 1L per person is allowed.
  • Food is allowed in a small clear bag for guests with approved dietary or medical exceptions.

What precautions are being taken for fan health and safety at Hard Rock Stadium?

The Miami Open and Hard Rock Stadium are committed to creating and maintaining a safe, healthy and engaging tournament atmosphere, all while adhering to the rapidly-changing world around us.

Hard Rock Stadium is one of the first public facilities to earn the Global Biorisk Advisory Council’s STAR accreditation. GBAC is a division of ISSA, a worldwide cleaning industry association, and their goal is to implement cleaning, disinfection, and infectious disease prevention work practices to control risks like Covid-19 and ensure you and your guests can safely enjoy the tournament.

What happened with the 2020 Miami Open presented by Itaú?

Miami-Dade Mayor Carlos A. Gimenez declared a state of emergency in Miami-Dade County and made the decision to suspend operations of the Miami Open due to the concerns regarding COVID-19 (coronavirus).

We understood and supported the Mayor’s decision as the health and safety of the community and everyone involved with the event remains our top priority.

What restaurant and dining options are available at the Miami Open?

The world-class fare available throughout the tournament will offer an expansive array of international dining experiences, featuring many partners that you’ve come to know and love. Continuing a commitment to bring fresh, diverse flavors, Hard Rock Stadium, IMG and Centerplate curated local restaurant partnerships with some of the most desirable venues in town. In order to provide you a new and exciting experience each year, we continue to bring on new restaurant partners that will be named closer to the 2022 Miami Open presented by Itaú.

Will there be shade structures outside?

Hard Rock Stadium features a picturesque campus with a large number of comfortable, shaded sitting areas. Based on fan feedback from the 2019 Miami Open, we have made plans to add even more shaded structures in the West Lawn and in areas with views of the video board, which can be expected in 2022. Many dining and viewing areas are also shaded.

How many seats does the Grandstand court have?

The Grandstand is a permanent structure with a capacity of 5,000.

Can we buy the same seat locations?

Yes, you can do so by reaching out to an account representative to make these arrangements. Click Here to have representative reach out to you directly.

Can I receive a refund or change my ticket package?

The deadline to be issued a refund on 2021 funds that were rolled over to 2022 is April 30, 2021. If you have questions or need to discuss refunds or other changes to your ticket package, you may reach out to the Miami Open team at 305-943-OPEN or miamiopen@hardrockstadium.com.

Will there be more shade structures outside?

The venue features a picturesque garden plaza with comfortable shaded sitting areas, live tennis action displayed on an oversized video board, and a wide variety of culinary offerings to enjoy.

Will the seat or package pricing be comparable?

It is our goal to remain consistent with our existing pricing levels. Some seating options have incremental increases due to the addition of new ticketing product lines that feature premium amenities, such as lounge style seats, upscale hospitality and preferred parking included in their package.

What hotels are recommended?

Hotel and pricing information, including recommendations, will be available closer to the 2022 tournament. If you have any questions in the meantime, please reach out to travel@img.com.

What are the players’ reactions?

Player reactions have been overwhelmingly positive, and by all accounts, they are looking forward to returning to compete again in the Miami Open at Hard Rock Stadium.

How far is Hard Rock Stadium from Downtown Miami/Key Biscayne/South Miami area?

The drive time can vary depending on the exact location of where you are departing from, and the time of day you are planning on attending. One tremendous advantage of Hard Rock Stadium is the convenience of being able to park right on site, saving you a large amount of time on your arrival to and departure from the facility. We recommend using your preferred smart phone app to check the traffic conditions.

Where will parking be located?

Specific parking information will be available here closer to the 2022 tournament.

What will it cost to park?

For information on parking costs and locations, please contact our team at MiamiOpen@HardRockStadium.com

Will there be valet parking?

Valet parking may be available with certain premium ticket and hospitality packages. We are excited to be able to expand our parking programs with additional space at the new venue. We’re currently looking into this program.

Will there be a Patron Club/Collectors Club?

We are excited to have the opportunity to offer a variety of hospitality and dining options at Hard Rock Stadium.

Will 72 Club be sold to tennis patrons?

Yes. The hospitality areas at Hard Rock Stadium will be will be available for purchase by contacting an account representative and during our general on-sale period.

How many courts are there at the Miami Open?

There are 30 tennis courts at the Miami Open [12 competition courts (including the Stadium Court and the Grandstand) and 18 practice courts].

Will the courts be permanent?

Yes, the tennis center and the 29 courts are all permanent.

Will the courts be available for play year-round?

Currently, access to the courts on a year-round basis is unavailable, however, we will continue working to find the best way to utilize the courts to the benefit of the local community.